Qualifications

Donald L. Swartz ; Don is Principal and founder of Corporate Travel Buyer Resources and has over 20 years experience in the corporate travel industry. This experience includes over 12 years working in various senior level sales and account management roles for travel management companies, two years working directly as a corporate travel buyer for a multinational corporation and over seven years consulting independently to national and multinational companies. Don is a member of the National Business Travel Association and a frequent guest speaker at local chapter meetings.

Sample Consulting/Project Experience .

Travel Program Sourcing Assessments
Performed over 37 corporate travel program assessments with annual T & E budgets of 3MM-125MM+. Assessments encompass the entire operations of the travel department and all supplier partners for both national and global travel programs. Don ’s assessments have led to service configuration changes and/or upgrades at over 94% of the programs, with annual cost reductions ranging from 8-30%+. Don ’s comprehensive understanding of the business models for corporate travel programs (e.g., onsite, offsite, ebusiness/online, CTD, hybrids, etc.,) and the pricing/service models of the supporting travel suppliers/vendors within the travel industry insures the development of the most cost efficient travel program at your company.

Travel Agency Supplier RFP/Contract Management Services
Provided project management and consultation for over 20 travel agency RFP projects (e.g., TMC and ITMC). RFP projects have represented all services configurations, national and global bids, traditional RFP processes and reverse auctions. Don ’s in depth experience of the buyer/sales cycle, market pricing and services, contract management/negotiations and CTBR’s proprietary RFP processes will streamline the time and resources associated with your RFP project, while guaranteeing your company executes a winning service agreement aligned to the pricing and service goals of your travel program.

Travel Technology RFP/Contract Management
Provided project management and consulting services for over 15 online booking technology and expense management system projects. Projects have included front-to-end RFP solutions for new or first time buyers, contract renewals and RFP projects for existing buyers. Projects have included both national and global bids. Don ’s knowledge of the suppliers’ business models, functionality of systems, market pricing and experience in implementation will insure:

Misc. Travel Supplier
Provided project management and consultation for over twenty airline, hotel and car renal supplier RFP projects. Don ’s knowledge of the suppliers business models, market pricing and advance preparation with statistical data will have your company better prepared prior to going to market, which will lead to greater control and savings during the RFP process and contract negotiations.

Data & Expense Management
Don has provided consultation and full data management outsource services to dozens of companies. Projects have include reconfiguration and mapping of data flow process with travel agency back office systems, internal corporate payment and expense management systems, validation services of third party supplier data (airline market share and Prism data), data mining services and full outsource services for internal database design and administration of your corporate travel program.

Don ’s knowledge of travel data through the entire cycle and CTBR’s proprietary unit metrics will provide greater integrity to your travel program for internal reporting and will help shift the balance of power (information) from your travel suppliers to your corporate travel program.